• • We would like to inform you about the types of data processed by Pinewoods Technology India Limited, its e-commerce rental platform, its rental business, and subsidiaries under the brand 'Selfdrive' (hereinafter referred to as 'selfdrive.in'). We will also provide information about the purposes of such data processing and important legal aspects of data protection, including your rights.
  • In the course of our business operations, selfdrive.in is required to process personal data. We are committed to protecting your personal data and complying with the Information Technology Act, 2000, and the applicable rules thereunder, as well as the General Data Protection Regulation (GDPR) where relevant. We ensure that any personal data shared with us is processed solely for the specific purposes for which it was collected, used, and retained.
  • "We," "our," or "us" refers to Pinewoods Technology India Limited and its group of companies (other legal entities within the same group of companies as "selfdrive.in" or "Pinewoods"). Our registered office is located in UAE. For the purposes of data protection law, we act as a data controller for your personal data. We collect and use your personal data, which may include information related to your spouse/partner, directors, partners, and owners (your "representatives"). If you have any questions about this notice, how we process personal data, or your rights over your personal data, you may contact our Data Protection Officer at dataprotection@self-drive.in. This notice applies to any personal data we receive from you, create, or obtain from other sources and explains how we will use it. It is important that you take the time to read this notice to understand how we may use your personal data and your rights regarding it.

Personal Data We Collect About You

We may collect and use the following personal data about you and your representatives:

• Information You Provide Us With:

  This includes details about you and your representatives provided through form submissions or communication via phone, email, payment links, or other means. Such information may encompass names, addresses, email addresses, phone numbers, financial and credit card details, employment history, health information, identification particulars, qualifications, digital signatures, and vehicle or asset specifics.
• You are responsible for ensuring that any information provided to us regarding individuals other than yourself (e.g., representatives or employees of your company) has been authorized for disclosure. We recommend providing such individuals with a copy of this notice.

• Automatically Collected Information:

  We gather information from your use of our electronic services, including actions such as vehicle searches, quote requests, or vehicle orders through our website or communication via email, live chat, or other electronic channels. This includes automatically collected information from our website, Progressive Web Application (PWA), and Mobile Application (iOS & Android), such as IP addresses, which is used to enhance customer experience and improve functionality.

• Telephone Conversations:

  Telephone conversations may be recorded for purposes of complaint resolution, service enhancement, and training.

• Data Generated for Statistical Analysis:

  Personal data obtained from our platforms is used only to contact you if necessary to inform you about our offered products and services, provided there is a legitimate reason to do so.

• Information We Receive from Other Sources:

  • Financial/Credit Information:

    We may utilize information provided by credit reference agencies as part of our application process.

  • Fraud Prevention Agencies:

    To verify your identity, we may access information recorded by fraud prevention agencies.

  • Social Media Profiles:

    If you have clicked through a promotion on a social media platform, we may receive your contact information from your user profile.

  • Public Databases:

    We may obtain information about individuals from public databases.

How We Use Your Personal Data

Your personal data may be used by us in the following ways:

• To verify your identity or that of your representatives as part of the application and account opening process.
• For conducting a credit check.
• To detect and prevent money laundering or terrorist financing.
• To provide you with information, products, or services you may request.
• To fulfill our obligations arising from any agreements you enter into with us.
• To process payments.
• To contact you regarding the administration of your account or conduct quality control research.
• For statistical analysis and to improve our credit risk profile and refine our credit decisions.

Legal Basis for Processing Your Personal Data

We process your personal data under the following legal bases:

• To enter into an agreement with you.
• To comply with our legal and regulatory obligations.
• To establish, exercise, or defend our legal rights.
• Where you have provided your consent to share your personal data with third-party affiliates.
• For our legitimate business interests, including enforcing agreements, recovering outstanding debts, and contacting you about products and services.

Sharing Your Personal Data

We may disclose your personal data to third-party service providers and other legal entities within the same group of companies as Selfdrive under the following circumstances:

• to ensure the delivery or maintenance of products or services you have obtained from us.
• To ensure the safety and security of our data.
• With professional advisers, insurers, claims handlers, and fraud prevention agencies.
• With tracing and repossession agents.
• With third-party service providers to complete tasks on our behalf (e.g., vehicle insurance, breakdown assistance).

Marketing Communications

We would like to send you information about products and services that may be of interest to you, as well as special offers or promotions. If you have provided us with personal contact details, we will only send you marketing communications where you have specifically consented to receive such communications.

You can opt out of any marketing communications by clicking on the “unsubscribe” links in any marketing emails or by contacting us at the provided details.

At no time will your data be sold to any third party by the company.

Transfer of Personal Data Outside India

Your personal data may occasionally be transferred to, stored in, or accessed from a destination outside India. If such a transfer occurs, we will take steps to ensure that it is carefully managed to protect your privacy rights.

Duration of Personal Data Retention

The duration for which we retain your personal data will vary. If you are a customer, we will retain your personal data for 7 years following the end of our relationship with you unless required by law to keep it for a longer period.

Your Rights

You have several rights regarding the personal data we hold about you, including:

• The right to access your personal data.
• The right to withdraw your consent at any time.
• The right to request rectification of inaccurate or incomplete personal data.
• The right to request erasure of your personal data in certain circumstances.
• The right to request restriction of processing in certain circumstances.
• The right to object to automated decision-making based on your personal data.
• The right to lodge a complaint with the data protection regulator if you believe any of your rights have been infringed.

You can exercise your rights by contacting us using the details provided in the "Contact Us" section below.

Changes to Our Privacy Policy

We regularly review our privacy policy. Any future changes will be communicated through appropriate channels, including our website.

Contact Us

If you have any questions regarding this Privacy Policy, or if you wish to exercise your rights, please contact our Data Protection Officer at:

Email: dataprotection@self-drive.in